Answered By: Josh Denby
Last Updated: Jan 12, 2017     Views: 1974

The following is a guide to the status updates you might encounter for your Interlibrary Loan requests.

ART – Extensive Searching: This item is more difficult to locate than our usual requests, and has been routed to the Art Librarian for in-depth searching.

Awaiting ALA Processing : This item could not be requested through our automated system, and a paper request for the item has been submitted. This request will take a little longer than most.

Awaiting Conditional Processing: ILL has requested this item and the lending library has responded with conditions for the loan of the item. ILL staff will review the conditions and availability of the item elsewhere to determine if we will accept the lending library’s terms.

Awaiting Copyright Clearance: This request has just been submitted, and ILL staff must determine if copyright fees should be paid to obtain the item.

Awaiting Customer Contact: This item has arrived in ILL and has been processed, but is not yet on the hold shelf. Items in this status are ready for checkout, and Service Desk staff can call ILL to have the item brought out for a patron.

Awaiting Denied Renewal Processing: The lending library has refused to renew the item. The user will be notified by email that the item must be returned by the original due date.

Awaiting Doc Provider Processing: This item was not available for loan. ILL staff are investigating the possibility of purchasing the item.

Awaiting Extensive Searching: This item is more difficult to locate than our usual requests, and has been routed to a senior staff member for in-depth searching.

Awaiting Overdue Resolution: This item is still checked out to the patron and is well past its due date.

Awaiting Post Receipt Processing: The requested material has arrived but is not yet ready for pickup. Patrons can expect the item to be ready within 1 business day.

Awaiting Recalled Processing: The lending library has recalled the item and wants it sent back immediately. The user will be notified by email that the item needs to be returned.

Awaiting Renewal OK Processing: The lending library has granted a renewal on the item and the UH ILL staff is updating the request. The user will be notified of the new due date by email.

Awaiting Request Processing: We have received your request but have not yet sent it to other libraries.

Awaiting Response from Authors, etc.: This item was not available for loan. ILL staff are attempting to locate the item by contacting the author, publisher, or through some other means.

Awaiting Response from CRL: ILL is attempting to obtain this item from the Centers for Research Libraries.

Awaiting Response from UH Patron: ILL staff have sent the patron an email asking for clarification or additional information related to this request. Service Desk staff should contact someone in ILL to assist the patron.

Awaiting Unfilled Processing: We have sent your request to potential lenders but no one has filled the request. We will continue to try to obtain the material from other sources.

Cancelled by Customer: Customer has cancelled the request.

Cancelled by ILL Staff: The request has been cancelled by ILL staff. When ILL staff cancels an item, ILLiad immediately sends an e-mail message explaining the reason for the cancellation.

Checked Out to Customer: The item is checked out to the customer. (In the case of patrons who use the Dewey Delivers service, this occurs just before the item is delivered, so items at this status may not have reached the patron yet.)

Customer Notified via E-Mail: The item has arrived, been processed by the ILL staff and is on the holds shelf. The user has been notified by email to pick up the item.

Delivered to Web: The item has arrived, been processed by the ILL staff and posted to the customer's ILLiad account. It is available to be viewed and/or downloaded electronically via Adobe Acrobat.

Dissertation Requests: This item is a dissertation and requires special handling. ILL staff are attempting to obtain the item, but it may take longer than a standard request.

Extensive Searching Requests 2 & 3: This item is particularly difficult to locate, and has been routed to the ILL Coordinator for in-depth searching.

Faculty Photocopy In Process: This item is available from UH Libraries and has been requested through the Faculty Photocopy service. Patrons can expect the item to be delivered electronically within 2 business days.

In DD Stacks Searching: This item is available from UH libraries and has been requested as part of the Faculty Photocopy or Distance Education services. The item is being located and pulled for scanning. Patrons can expect the item to be delivered to their ILLiad account within 2 business days.

In Electronic Delivery Processing: This item has been sent to us electronically, but has not yet been processed by ILL staff. In most cases, patrons can expect the item to be delivered within 1 business day.

In Transit: This item has been returned at a branch library and is travelling back to ILL.

Item Checked In: The item has been returned by the customer, checked in by the ILL staff and is waiting return processing.

MUSIC – Extensive Searching: This item is more difficult to locate than our usual requests, and has been routed to the Music Librarian for in-depth searching.

NED – Awaiting response: This item has been particularly difficult to locate. The ILL Coordinator has made inquiries about the item (with publishers, authors, other libraries, etc.) and is waiting to hear back.

Request Finished: The request has been successfully processed and completed.

Request Held Until [date]: The request is being held for later processing. This may occur when a lender asks us to try again in a few weeks (item is checked out, being processed, etc.) or it may occur around the holidays, when many libraries are not processing ILL requests.

Request In Processing: The request is being processed by ILL staff at this moment.

Request Sent: The request has been sent to potential lenders and ILL is waiting for a lender to ship the item.

UH Owns Awaiting Processing: The requested item is owned by UH libraries and is available in the building. The item will be pulled and placed on a 24 hour courtesy hold. The patron will be notified by email.

Contact Us