Reasons you may not be able to log-in to your library account after changing your password include the following:
Wait thirty minutes
Your new password can take up to thirty minutes to activate after you reset it.
Too many log-in attempts
If you have tried to log-in to your account unsuccessfully more than five times after changing it, you will be locked out of your account and will have to wait thirty minutes before you can log-in again.
CougarNet vs PeopleSoft
Make sure you are using your CougarNet ID and not your PeopleSoft ID to log-in to your account. The two are not the same.
Most library accounts will require your CougarNet. Your interlibrary loan (ILL) account may use a unique username and password. Why can't I log-in to my ILL account?
Contact UIT
If you are still having issues with your CougarNet account, contact University Information Technology (UIT).
Please note that the Libraries does not manage CougarNet accounts.
UIT Help Desk: (713) 743-1411
support@uh.edu
