Last Updated: Sep 01, 2021
Reasons you may not be able to log-in to your library account after changing your password include the following:
Wait thirty minutes
Your new password can take up to thirty minutes to activate after you reset it.
Too many log-in attempts
If you have tried to log-in to your account unsuccessfully more than five times after changing it, you will be locked out of your account and will have to wait thirty minutes before you can log-in again.
CougarNet vs PeopleSoft
Most library accounts will require your CougarNet. Your interlibrary loan (ILL) account may use a unique username and password. Why can't I log-in to my ILL account?
If you are still having issues with your CougarNet account, contact University Information Technology (UIT).
Please note that the Libraries does not manage CougarNet accounts.
UIT Help Desk: (713) 743-1411