Skip to Main Content

Frequently Asked Questions

Warning: Your browser has javascript disabled. Without javascript some functions will not work, including question submission via the form.

Frequently Asked Questions

Browse Our Answers

Popular
Recent

Is MD Anderson Library open to the public?
Last Updated: Mar 04, 2024 |
Topics:
- General Info
|
Views: 2255
Why can't I log-in to my library account?
Last Updated: Oct 02, 2025 |
Topics:
- website
|
Views: 933
It’s too hot/cold in the library
Last Updated: Jul 21, 2023 |
Topics:
- General Info
|
Views: 624
How can I donate books to UH Libraries?
Last Updated: Aug 18, 2025 |
Topics:
- General Info
|
Views: 391
Why can't I access library databases?
Last Updated: Oct 26, 2021 |
Topics:
- website
|
Views: 355
I’ve changed my password but still can’t log-in to my library account. What do I do now?
Last Updated: Oct 26, 2021 |
Topics:
- website
|
Views: 271
How do I checkout cameras and other equipment from the library?
Last Updated: Oct 26, 2021 |
Topics:
- website
|
Views: 259
Why can’t I login to my ILL account?
Last Updated: Oct 26, 2021 |
Topics:
- website
|
Views: 250
Why can’t I access an article from a library database?
Last Updated: Oct 26, 2021 |
Topics:
- website
|
Views: 241
How do I reset my CougarNet password?
Last Updated: Oct 25, 2021 |
Topics:
- website
|
Views: 217
How do I reset my ILL password?
Last Updated: Oct 25, 2021 |
Topics:
- website
|
Views: 99
Why does my print balance show $0.00?
Last Updated: Oct 07, 2025 |
Topics:
- Printing
|
Views: 38
Something happened while printing, can I get a refund?
Last Updated: Oct 20, 2025 |
Topics:
- Printing
|
Views: 15

Something happened while printing, can I get a refund?
Last Updated: Oct 20, 2025 |
Topics:
- Printing
|
Views: 15
Why does my print balance show $0.00?
Last Updated: Oct 07, 2025 |
Topics:
- Printing
|
Views: 38
Why can't I log-in to my library account?
Last Updated: Oct 02, 2025 |
Topics:
- website
|
Views: 933
How can I donate books to UH Libraries?
Last Updated: Aug 18, 2025 |
Topics:
- General Info
|
Views: 391
Is MD Anderson Library open to the public?
Last Updated: Mar 04, 2024 |
Topics:
- General Info
|
Views: 2255
It’s too hot/cold in the library
Last Updated: Jul 21, 2023 |
Topics:
- General Info
|
Views: 624
Why can’t I login to my ILL account?
Last Updated: Oct 26, 2021 |
Topics:
- website
|
Views: 250
Why can't I access library databases?
Last Updated: Oct 26, 2021 |
Topics:
- website
|
Views: 355
Why can’t I access an article from a library database?
Last Updated: Oct 26, 2021 |
Topics:
- website
|
Views: 241
How do I checkout cameras and other equipment from the library?
Last Updated: Oct 26, 2021 |
Topics:
- website
|
Views: 259

Contact Us